Help / FAQ

Last updated: 04/05/2025

Welcome to our Help & FAQ section. Below are answers to the most common questions. If you need further assistance, feel free to reach out to us.

1. How are the products made?

All our products are made on demand by our production partners. This means each item is created especially for you after your order is placed.

2. What are the delivery times?

Production usually takes 2 to 5 business days, and delivery typically takes 3 to 7 business days within Europe. Estimated delivery times are shown at checkout.

3. Can I modify or cancel my order?

Since production starts shortly after an order is confirmed, we cannot guarantee modifications or cancellations. Please contact us as soon as possible, and we’ll do our best to help.

4. What if my item is damaged or incorrect?

Please email us at contact@nk01.shop within 7 days of receiving your order, including your order number and clear photos of the issue. We’ll offer a solution (reprint or refund) if the issue is confirmed.

5. Can I return an item?

As our items are made to order, we do not accept returns for reasons such as wrong size or change of mind. See our Return Policy for full details.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, etc.) and other secure payment options depending on your location.

7. Where do you ship?

We currently ship to countries within the European Union only.

8. Need more help?

For any other question, request, or additional information, please contact us through our contact form.